Virtual complaints book

Complaints book

In accordance with Peru's Consumer Protection and Defence Code (Law No. 29571) and its regulations (Supreme Decree No. 011-2011-PCM), this establishment makes this Virtual Complaints Book available to you.

Provider details

Legal name: LUMIRIA COFFEE ROASTERS S.A.C.
Trade name: Café NOS
Tax ID (RUC): 20611436671
Address: Calle Carlos Porras Osores 440, Lima, Perú
Email: ventas@cafesnos.com
Phone: +51 989 814 645

Claim or complaint: which one applies

Claim

A disagreement related to the products or services.

Complaint

A disagreement unrelated to the products or services; or dissatisfaction with customer service.

File your claim or complaint

Fill in the form below to register your complaint or claim. You will receive a copy by email, and we commit to replying within thirty (30) calendar days.

Type

Claim Complaint

Full name ID document Email Phone Address Order number (if any) Amount claimed (if any)

Details of the claim or complaint What you are asking for

Filing a claim does not prevent you from pursuing other dispute-resolution channels, nor is it a prerequisite for filing a complaint with INDECOPI.