Terms of service

Café NOS — www.cafesnos.com
Last updated: May 2026

1. General business information

  • Legal Name: Lumiria Coffee Roasters S.A.C.
  • Trade Name: Café NOS
  • RUC: 20611436671
  • Address: Calle Carlos Porras Osores 440, Lima, Perú
  • Phone: +51 989 814 645
  • Email: ventas@cafesnos.com

2. Acceptance of terms and conditions

Access to and use of the platform www.cafesnos.com (hereinafter, "the Platform") implies full and unreserved acceptance of these Terms and Conditions. Café NOS reserves the right to update, modify or replace these terms at any time. Modifications will be published on this same page and will take effect upon publication. Users are advised to review this section periodically.

3. Registration and user account

To make purchases on the Platform, the user must create an account providing truthful, complete and up-to-date information. It is an essential requirement to be over 18 years of age or to have the authorization of a legal representative to register and use the services.

The user is responsible for maintaining the confidentiality of their access credentials (email and password). Any activity carried out from the account will be the sole responsibility of the account holder. If unauthorized use is detected, the user must notify ventas@cafesnos.com immediately.

4. Products and services

Café NOS sells Peruvian specialty coffee in various formats: whole bean coffee, ground coffee (in different grinds) and capsules compatible with the Nespresso® system. It also offers periodic subscription plans for the recurring shipment of coffee.

Product availability is subject to existing stock and may change without prior notice. Product images and descriptions are for reference and are presented as faithfully as possible. Café NOS reserves the right to limit purchase quantities per order or per customer when it deems necessary.

Subscription plans renew automatically according to the frequency chosen by the customer (monthly, every 45 days, etc.). The customer will be notified by email before each renewal and may pause or cancel their subscription at any time from their account or by contacting the customer service team.

5. Prices and payment methods

All prices published on the Platform are expressed in Peruvian Soles (S/.) and include the General Sales Tax (IGV) where applicable. Café NOS reserves the right to modify prices without prior notice, without affecting orders already confirmed.

Accepted payment methods include: credit and debit cards (Visa, Mastercard, American Express, Diners Club) processed through the Culqi payment gateway, as well as bank transfers and other electronic payment methods enabled on the Platform.

Transactions are processed through a certified payment gateway that complies with international security standards (PCI DSS). Café NOS does not store or have access to customers' full card details. It is the user's responsibility to verify that the payment information provided is correct.

6. Purchase process

The purchase process on the Platform is carried out as follows:

  • (a) The user selects the desired products, chooses the format, grind and quantity, and adds them to the shopping cart.
  • (b) The user reviews the contents of their cart, enters their shipping address and selects the payment method.
  • (c) Once payment is confirmed, the system generates an order and sends the user a confirmation email with the order details and the tracking number (when available).

Café NOS reserves the right to cancel orders in the following cases: incorrect or unverifiable payment information, suspected fraud, product unavailability, or manifest errors in the published price. In such cases, the customer will be notified and the full amount paid will be refunded.

7. Shipping and delivery

Café NOS ships nationwide within Peruvian territory. Estimated delivery times are:

  • Metropolitan Lima: between 1 and 3 business days.
  • Provinces: between 3 and 7 business days, depending on the locality.

Shipping costs are calculated based on the destination address and the weight of the order, and are shown to the user before confirming the purchase. Café NOS may offer free shipping on orders that meet a minimum amount or as a benefit of the Club NOS loyalty program.

In the event of a delivery delay due to causes beyond the control of Café NOS (natural disasters, strikes, traffic restrictions, etc.), the company will inform the customer in a timely manner. If the product cannot be delivered due to errors in the address provided by the customer, the reshipping costs will be borne by the user.

8. Personal data protection

Café NOS is committed to protecting the privacy and security of its users' personal data in compliance with Law No. 29733, the Personal Data Protection Law of Peru, and its Regulations approved by Supreme Decree No. 003-2013-JUS.

The personal data collected (name, address, phone number, email, billing information) will be used exclusively to: manage orders and deliveries, issue payment receipts, provide customer service, and send commercial communications only when the user has given express consent.

The user may exercise their rights of Access, Rectification, Cancellation and Opposition (ARCO rights) by sending a request to ventas@cafesnos.com attaching a copy of their identity document. For more information, see our Privacy Policy available on the Platform.

9. Intellectual property

All content on the Platform, including but not limited to: texts, images, logos, graphic designs, trademarks, trade names, software and source code, is the exclusive property of Lumiria Coffee Roasters S.A.C. or is duly licensed, and is protected by Peruvian and international legislation on intellectual property and copyright.

The reproduction, distribution, modification, public communication or any other unauthorized use of the Platform's content, in whole or in part, without the prior written consent of Café NOS is strictly prohibited. Nespresso® is a registered trademark of Société des Produits Nestlé S.A. and has no affiliation with Café NOS.

10. Liability and limitations

Café NOS will not be liable for: (a) technical failures, interruptions or errors on the Platform arising from server problems, scheduled maintenance or force majeure; (b) damages or losses arising from the improper use of the purchased products by the user; (c) the inability to access the Platform due to causes beyond the company's control, including the user's connectivity problems.

Café NOS is committed to offering products of the highest quality. However, the sensory perceptions of coffee (aroma, flavor, acidity) may vary depending on the brewing method and the individual preferences of the consumer, which does not constitute a product defect.

11. Applicable law and dispute resolution

These Terms and Conditions are governed by the laws in force in the Republic of Peru. In the event of disputes arising from the interpretation or performance of these terms, the parties agree to first submit to a conciliation process. If no agreement is reached, the dispute may be brought before the National Institute for the Defense of Competition and the Protection of Intellectual Property (INDECOPI) or before the competent courts and tribunals of the city of Lima.

12. Contact and support

For inquiries, complaints or any communication related to these Terms and Conditions, the user may contact us through the following channels:

  • Email: ventas@cafesnos.com
  • Phone / WhatsApp: +51 989 814 645
  • Address: Calle Carlos Porras Osores 440, Lima, Perú
  • Business hours: Monday to Friday from 9:00 a.m. to 6:00 p.m.

NOS - Lumiria Coffee Roasters