Privacy policy

Café NOS — www.cafesnos.com
Last updated: May 2026

1. Introduction

At Café NOS (hereinafter, "the Company"), we are committed to protecting the privacy and security of our customers' personal data. This policy describes how we process your information in accordance with Law No. 29733, the Personal Data Protection Law of the Republic of Peru, and its Regulations.

2. Identity of the data bank owner

The party responsible for processing your personal data is:

  • Owner: Lumiria Coffee Roasters S.A.C.
  • RUC: 20611436671
  • Address: Calle Carlos Porras Osores 440, Lima, Perú
  • Contact: info@cafesnos.com

Your data will be incorporated into our data banks named "Clientes" (Customers) and "Usuarios Web" (Web Users), in compliance with the security measures required by law.

3. Information collected

To process your coffee orders, we collect the following data:

  • Identification and contact: First and last names, DNI/RUC, delivery address, phone number and email address.
  • Billing data: Information required to issue electronic payment receipts.

4. Purpose of processing

Your data will be used for the following purposes necessary for the service:

  1. Managing the purchase process, payment validation and shipping of products.
  2. Establishing direct communication to coordinate delivery or resolve inquiries.
  3. Complying with legal obligations before the corresponding administrative authorities.
  4. Handling support requests or complaints through our official channels.

Optional Purpose (Marketing): Only if you explicitly authorize it, we will use your data to send you news about new coffee profiles, launches and exclusive promotions.

5. Data transfer and cross-border flow

For the proper operation of the store and the delivery of your products, Café NOS may transfer your data to:

  • Logistics Providers: Companies in charge of transporting and delivering orders.
  • Technology Providers: We use global technology infrastructure for data processing and website hosting, which means the information is stored on servers located outside the national territory under strict international security standards.
  • Payment Gateways: Entities in charge of processing financial transactions securely.

6. Retention period

Personal data will be kept for as long as the commercial relationship lasts and, afterwards, for a period of 10 years to comply with legal responsibilities in tax and consumer protection matters.

7. ARCO rights

You may exercise your rights of Access, Rectification, Cancellation and Opposition (ARCO) at any time. To do so, you must send a written request to our email address info@cafesnos.com, attaching a copy of your identity document.

8. Information security

We have implemented technical and organizational measures to guarantee the confidentiality of your information and to prevent any unauthorized access, loss or alteration of your personal data.

9. Use of cookies

This website uses cookies to improve your browsing experience and ensure the shopping cart works properly. For detailed information on their use, management and configuration, please see our Cookie Policy.

10. Updates

We reserve the right to modify this policy to adapt it to legislative developments or changes in our platform. Any update will be published on this same page.

11. Consent

By making a purchase or registering your data with Café NOS, you declare that you have read this policy and give your free, prior, express and informed consent to the processing of your data under the terms set out herein.

NOS - Lumiria Coffee Roasters